Privacy Policy

 

 

 

 

 

 

  

TREATMENT POLICY & INFORMED CONSENT

This document explains our professional services and practices. Please read it carefully and note any questions so that we can discuss them with you.

The Therapeutic Relationship

Our clinicians follow the code of ethics and standards of the Rehabilitation Council of India (RCI) and the Mental Healthcare Act, 2017.

Confidentiality

You have the right to confidentiality of all personal information gathered during your care, in line with Section 23 of the Mental Healthcare Act, 2017. To obtain or release information from or to others- doctors, family members, schools or emergency services - we require your signed written consent. Clinicians may occasionally consult colleagues for supervision or peer review; no identifying information is shared in such consultations, and consultants are equally bound by confidentiality.

Limits of confidentiality. Your right to confidentiality may change where:

• you give written consent to disclosure;
• disclosure is needed to prevent clear and imminent harm to you or others, and you are unable or unwilling to ensure safety;
• there is suspected abuse or neglect of a child, vulnerable adult or elderly person;
• disclosure is required by a court or otherwise by law.

Information Collection, Storage & Use

We collect and securely store information relevant to your mental health, along with contact and administrative details, handled in accordance with the Digital Personal Data Protection Act, 2023. Information may be shared with other healthcare providers for the purpose of your care, and with relevant government authorities where required by law.

Emergency Contact

Please nominate a trusted person whom we may contact in an emergency concerning your mental health. This need not be your next of kin. Kindly keep these details current and choose someone accessible and responsive. In such situations, only limited information will be shared, and always with discretion.

Working With Minors (under 18 years)

To build trust and protect the therapeutic relationship, parents are ordinarily given general feedback during scheduled sessions and a verbal summary at the end of treatment, rather than full access to records. If we judge a serious risk that the minor may harm themselves or others, we will inform the parents. Under the POCSO Act, 2012, any disclosure or reasonable suspicion of child sexual abuse must be reported to the relevant authorities; we are similarly bound to report physical abuse or neglect.

Children of Separated or Divorced Parents

We require the legal guardian’s signed consent before treating a minor. Information about the child’s diagnosis and treatment will be shared in keeping with the applicable custody or guardianship arrangement and any court order, and only where it does not have a negative impact on the child.

Diagnosis

Where a diagnosis is required - for records, referral or reimbursement - your clinician will usually provide one after the second or third session and will discuss it with you. A provisional diagnosis can be requested earlier if needed. Diagnoses follow the World Health Organization International Classification of Diseases (ICD).

Sessions

Duration and frequency are set according to your needs. Sessions generally last 50 minutes and are typically held weekly; more frequent sessions can be arranged for intensive work. Treatment length varies from person to person; any estimate given is approximate. Your clinician, together with you, will decide when to conclude therapy. If you are no longer benefiting from treatment, a suitable referral will be offered.

Fees, Billing & Payment

Service	Fee per session
Individual therapy	₹ 1500/-
Couples therapy / Family Therapy	₹ 3000/-
Psychiatric Consultation	₹ 800/-
Psychometric Assessments	Depends up on Assessment

Fees may be revised at our discretion, with prior verbal/written notice. Payment is due before each session by cash, card, UPI or bank transfer.

Cancellation & Non-Attendance

If you are unable to attend, please inform us as early as possible and at least 24 hours in advance. Sessions cancelled late or missed without notice are charged at the full fee. Should your clinician cancel at short notice, your next session fee will be waived.

Contacting Us & Crisis Support

The clinic operates 9 am to 8:30 pm (Monday to Saturday) & Sunday 10 am to 6 pm. You may email outside session times; while clinicians may not respond immediately, we make every effort to reply within 48 hours. Please note that we do not provide crisis or emergency services. In a mental-health emergency, please contact the nearest hospital emergency department or a recognised helpline (e.g. Tele-MANAS 14416). If your clinician is away for an extended period, you will be given the name of a colleague to contact.

Couples & Family Therapy

I understand that in couples and family therapy, the relationship-not either of us individually - is the client. I understand that session details, notes or records will not be released to one partner, family member or any third party without the written consent of both partners. I understand that the usual limits of confidentiality (risk of harm, suspected abuse or neglect, or disclosure required by law) continue to apply.

Ending Therapy & Inactive Clients

Either you or your clinician may end therapy at any time. If you have concerns, please share them- adjustments, or a better-matched clinician, can often be arranged. If you stop attending without notice, your clinician will respect your choice and may not call; this should not be read as a lack of care. You are welcome to return at any time, subject to availability. Clients with no session for four months are considered inactive, and resuming may depend on clinician availability.

Treatment Recommendations

In some cases, recommendations are made specifically to safeguard your health and safety-for example, an urgent psychiatric assessment, or referral to psychiatry, a physician or a hospital. We reserve the right to discontinue care here should such recommendations be declined.

Your Rights

• To be informed of the goals, methods, limits, risks and benefits of your care, and to agree your treatment plan.
• To expect punctuality and timely responses, with appropriate notice of any change.
• To end therapy at any time, with or without notice.
• To assistance with onward referral when needed; a closing session is recommended.
• To raise any complaint to COO that cannot be resolved with your clinician.

Your Responsibilities

• Give written consent for treatment before your first session.
• Provide valid identification (e.g. Aadhaar) and any required documents.
• Share accurate, complete information and ask about anything you are unsure of.
• Work collaboratively on the agreed treatment plan and follow recommendations where possible.
• Accept responsibility for declining the plan after being informed of the consequences.
• Adhere to the cancellation policy and treat staff and other clients with respect.

Psychological & Psychiatric Services

Your first session is a diagnostic intake, during which the clinician gathers your history and relevant biopsychosocial information; this may take more than one session. The clinician will then share initial impressions and a treatment plan, which may include psychotherapy (individual, couple or family), psychological assessment, behaviour therapy, group therapy or psychiatry.

I grant permission for ________________________________ (name of clinician) to provide evaluation and treatment services as may be necessary or advisable for my care.

I understand that information gathered during treatment is confidential, except where release is permitted as described above — risk of harm to myself or others, medical emergency, abuse or neglect, court order, or where otherwise legally required. I agree to participate in treatment planning to the best of my ability. I understand that beneficial outcomes are not guaranteed, that active participation makes a favourable outcome more likely, and that treatment may at times raise distressing memories, thoughts or feelings. I confirm that I have read, understood and agree to this Treatment Policy and Informed Consent, and that I have had the opportunity to ask questions.

CLIENT’S NAME	CLIENT’S SIGNATURE	DATE